BPO (Business Process Outsourcing)

BPO (Business Process Outsourcing)

The new upcoming development has created the vast opportunities of employment in India, The improved technological support, good educational qualification and highly skilled manpower has created potential for the country to earn the foreign exchange.

The new transformed view of business operations that is cost friendly, consistent in quality, well equipped to handle contingencies is called BPO or Offshore Outsourcing.
Technically BPO contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client have a firm grip over the (activities of the) vendor for mutual long-term success of both. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, a source for strategic advantage.

"Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields including the software or infra framework. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process."

Driving factors for flourishing BPO in India :

1. Cost Advantage.
2. Economies of Scale.
3. Business Risk Mitigation.
4. Skilled or Competent Manpower.
5. Optimum Utilization.


"An organization entering into a contract with another organization to operate and manage one or more of its business processes or sub processes."

Different Types of Services Being Offered By BPO's:

1.Customer Support Services - Managing customer concerns and queries through multiple channels including voice, e-mail and chat.

2. Technical Support Services - Technical support and problem resolution for computer hardware, software, peripherals and Internet infrastructure manufacturing problems.

3. Telemarketing Services - Interaction with potential customers.

4. Employee IT Help-desk Services - IT help-desk services provide technical problem resolution and support for corporate employees.

5. Insurance Processing - Specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

6. Data Entry Services / Data Processing Services.

7. Data Conversion Services.

8. Scanning, OCR with Editing & Indexing Services.

9. Book Keeping and Accounting Services.

10. Internet / Online / Web Research.

Challenges for BPO's in India:

1. Brand equity - People still consider BPO to be "low brow", thus making it difficult to attract the best talent.

2. Benchmarks - There are hardly any benchmarks for compensation and benefits, performance or HR policies.

3. Lack of focused training and certifications.

Top BPO's in India:

1. WNS

2. Wipro Spectramind

3. Daksh e-Services

4. Convergys

5. HCL Technologies

6. Zenta

7. ICICI Onesource

8. MphasiS

9. EXL

10. Tracmail

11. GTL Ltd

12. vCustomer

13. HTMT

14. 24/7 Customer

15. Sutherland Technologies

Why people prefer to join BPO's?

1. Did not get a better job.

2. Find nothing better to do.

3. Education level doesn't matter.

4. Good work environment.

5. Good Benefits.

6. Flexibility of time.

7. Attractive life style.

8. Transport facility.

Why people leave the BPO's?

1. No growth opportunity/lack of promotion
2. For higher Salary
3. For Higher education
4. Misguidance by the company
5. Policies and procedures are not conducive
6. No personal life
7. Physical strains 8. Uneasy relationship with peers or managers

Tourist Places in India

India is full of good tourist resorts and places, all you need to do is to know about the places and plan your visit in order to enjoy the full range of specialties of the places.
There is no other monument in the world that can match the beauty and grandeur of Taj Mahal. Set amongst the serene ambience of a well laid out garden the massive marble structure of the Taj Mahal is awe-inspiring. Taj Mahal was built in the 17th century by Shahjahan- the fifth Mughal emperor, in memory of his beloved wife, Mumtaz Mahal. Shahjahan loved his wife so much that after she passed away in 1631, he decided to immortalize their love in the form of the Taj Mahal. It is more than 350 years since Taj Mahal was built, but it has not lost its romantic aura, which attracts millions of visitors towards it. It is because of this everlasting charm that the Taj Mahal can boast of being one of the most popular monuments on this planet. Almost all foreign dignitaries coming to India make it a point to visit Taj Mahal. The president of USA, Bill Clinton has been one of the most prominent dignitaries to visit this monument in the recent past. “The world is divided between those who have seen the Taj (Mahal) and those who have not. Very soon, I hope to be on the side that has seen the Taj (Mahal)”, was how he felt, shortly after landing in India.
Travel to Taj Mahal to experience the greatest gift that a man can give to his sweatheart - what else but Taj Mahal. Touristplacesinindia seeks to give you the option of visiting and experiencing Taj Mahal in the most romantic way. Our packages have been designed keeping in mind the changing colors of Taj Mahal, your needs, and situation on groud. Travel to Taj Mahal with Touristplacesinindia and you would yearn to return back again and again. Don't just appreciate the beauty and splendor of Taj Mahal in the glossy brochures, experience it in totality, Experience Taj Mahal with Touristplacesinindia.
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Rajasthan is famous for numerous havelis, old forts, places, temples, bazaars and fairs . From the forts of Jaipur, Jaisalmer and Jodhpur, to the havelis of Bikaner and Mandawa, Rajasthan is full of architectural wonders and natural beauty.



Jaipur (Pink City) - (Rajasthan)- Jaipur also known as pink city is full of Palaces, one must visit The City Palace, The Amber fort, The Jaigarh Fort, The Nahargarh Fort other nice places are Hawa Mahal, Jantar Manter, Jal Mahal & Gaitor. Chowkhi Dhani a village resort with 5 star facilities will take you to the royal heritage and culture of the state with almost full range of Rajasthani food.
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Lucknow - (UP) - Lucknow is the capital city of Uttar Pradesh, the city of Nawabs is famous for Shahnajaf Imambara, Asafi Masjid, Rumi Darwaza, Bara Dari, Residency, Chikan products (embroidery), Courtley manners, beautiful gardens. Your trip to Lucknow will remain incomplete if you do not shop in the famous shopping junctures like Aminabad, Kapoorthala, Hazratganj and Janpath. Chikan work of Lucknow is a very famous thread work that is done by the skilled craftsmen. It is combined with Zardosi (embroidery with gold and silver threads) and crystal work and embroidered on clothes for women, men, children etc.